The year is 1999. I’m working for a health insurance company as an internal OD consultant and trainer. I’m supposed to work a 32 hour workweek so I can spend more time with my family. But I’m working five days a week instead of four, and putting in many late nights and weekends in an …
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How to Deliver Good News in a Bad Way
Not long ago a client was struggling with a tough conversation she wanted to have with a new associate in her law firm. She believed he was having a difficult time hearing the clients’ concerns and it was impacting his ability to build relationships with them. She wanted to send him to a training program …
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